November 02, 2025
Experience KSA 2025 – Powering Vision 2030 Through Data, Technology & Human Insight
On 15th October 2025, senior leaders from government, business, and technology will gather at the Crowne Plaza Riyadh RDC Hotel & Convention for Experience KSA 2025 — a strategic summit where data, technology, and human insight converge to accelerate Saudi Arabia’s national transformation agenda.
Hosted by New Metrics, in partnership with Medallia, the event is a CX and EX national platform that aligns with Vision 2030’s citizen-first mandate, enhancing the delivery of value by public institutions and private organisations through improved customer and employee experiences.
For more details, click here.
Saudi Arabia’s Vision 2030 has set an ambitious course for a Vibrant Society, a Thriving Economy, and an Ambitious Nation. While economic diversification, infrastructure, and technology investments often make headlines, experience maturity — how citizens, customers, and employees interact with institutions — is emerging as a critical enabler of success.
Eric Din, SVP Alliances at Medallia, commented, “As customer and employee experience become increasingly critical worldwide, global events like the Medallia Experience Las Vegas hit the road with World Tour stops in London, Sydney and Mexico City.
Recognising the unique momentum in the Kingdom, New Metrics, in partnership with Medallia, is bringing this conversation to KSA through a locally-driven, high-impact event. This exclusive gathering reflects the same vision: to accelerate experience innovation and share best practices tailored to the region.“